Frequently asked questions

We do our best to give you the most useful information possible. If your question is not answered below, you can contact us via our contact form or via +31 (0)85 040 2700 or +31 (0)35 62 82 910.

 

About products

I am searching for a product which I bought from Kamet before, but cannot find it. Why is this?

We do our best to update our webshop with new products. Not all products Kamet has to offer are available online. If you search for a product on our webshop but cannot find it. Contact our customer service, they are happy to assist you further.

How do I know when a product is in or out of stock?

 

 

When a product is out of stock, the delivery time is indicated on the product page. This delivery time is an estimate. Usually new batches for out of stock items are on their way to Kamet Delivery times therefore can vary. On your order confirmation you will receive the most accurate estimated delivery time.

What does 'delivery time: 12 weeks' on a product page mean?

Items with a delivery time displayed on the product page are out of stock. Only items that are out of stock have a delivery time mentioned. The delivery time stated on product pages is an indication of the duration of time before receiving a product in Kamet's warehouse. Complete delivery time from manufacturer to your location is 'estimated delivery time' + delivery time to your location. For inside the European Union shipments are 2-3 workdays and worldwide shipments vary according to size and weight.

What is the delivery time of items out of stock?

That is different per product we offer. Please take a look at the following chart to get an estimate of the delivery times.
Estimated delivery time on order confirmation is leading.

MI TC cable 

14 weeks 

MI RTD cable 

14 weeks 

MI cable with platinum wire 

6  weeks 

MI cable with platinum sheath material 

4-5 weeks 

MI cable with Pyrosil material 

6-7 weeks 

Welding caps/End caps 

2-3 weeks 

Bare TC wire 

12-14 weeks (Bare TC Platinum wires S/R/B - 3-4 weeks) 

Type C and D bare TC wire 

2 week 

Softcable – RTD and TC 

TBA on order confirmation 

Thin films 

11-16 weeks depending on quantity and volume 

Ceramic wire wounds 

TBA on order confirmation 

PT element with extended wire 

2-4 weeks 

Connection heads 

TBA on order confirmation 

TC Connectors 

2 week 

 

About orders

How can I place an order?

Place your products in your digital shopping cart via the ‘add to cart’ button. Not seeing this button? You first need to login to place items in your cart. No customer account yet? We advise you to contact our customer service for more support. Ordering online currently is only available for Kamet customers. As non-logged-in users you can always request a quote for products you are searching for. You can request a quote via the ‘get a quote’ form on the product pages.

Can I select multiple batches?

Yes, you can select as many batches you want for your order. For every batch you can select the amount desired. When you do not select a whole coil or complete batch then we may charge cutting costs and/or there may be a deviation in colour, weight or measurement (less than 10%).

If I do not select a coil or batch, which coil or batch do I get?

We then choose the best coil or batch available for your request.

What are additional or service fees

We can add service fees to your invoice for cutting coils or opening a packaged batch . These fees are subject to the amount of ordered products.

How do I cancel my order?

You do this via our customer support. You can only cancel if your order has not yet left our warehouse. Has your order already been shipped? Together we will look for the best solution. We advise you to call us for quicker handling of your cancellation. You can reach us on +31 (0)85 040 2700 or +31 (0)35 62 82 910.

How do I change my order?

You can only change your order if you have not yet received a shipping confirmation. To change the products, name or address of your order, please contact our customer service via +31 (0)85 040 2700 or +31 (0)35 62 82 910.

I placed an order, when do I get an order confirmation?

Thank you for placing an order! All webshop orders we receive, we check manually. After receiving your order we work as quickly as possible to send you a confirmation. During office hours this usually takes less than four hours. You will receive an email from us. After confirmation, and before shipment, you can also find your order under ‘Open orders’ in ‘MyAccount.’

How can I pay?

Webshop orders are all paid by invoice, unless the parties have agreed otherwise. So no online payment is needed!

What is the delivery date of my order?

This depends on your location. If you selected an item in stock from our webshop, we do our best to hand over the package to our delivery parties the same day. For The Netherlands this means next day delivery For European shipments we estimate 2-3 workdays. For orders with high weight and/or big packing size we estimate the delivery time to be 4-5 workdays. Worldwide delivery times are highly affected by region, weight and/or size of the package. We cannot make an estimate for this. When available you can find a track and trace code under packing lists in ‘My Account’. You can copy this code and use it on the website of the delivery partner.

If I need the order as soon as possible, what are the possibilities offered by Kamet?

We are happy to help you in the best way possible. If you have any questions or requests for shipments, please contact our customer service via +31 (0)85 040 2700 or +31 (0)35 62 82 910.

I am not satisfied with the ordered product, what can I do?

We do our best to deliver you the best quality we have to offer. In the unfortunate event that you have a complaint about a product,, please let us know as soon as possible. In ‘My Account’ via the button ‘feedback’ under packing lists you can upload photo’s and/or send us a message. If you prefer to speak to someone at Kamet. Feel free to contact us via +31 (0)85 040 2700 or +31 (0)35 62 82 910.

 

About My Account

I cannot log in

If you have forgotten your password, you can request a new password via the My Account login page. You will receive an email with a reset password link. If you have forgotten your login email, please contact our customer support via +31 (0)85 040 2700 or +31 (0)35 62 82 910.

Can I get multiple logins for my company?

At this point we offer one client login per company. If you wish to have multiple logins, let us know via our contact form. In this way we gather information about client wishes, which we can use to determine our webshop development roadmap.

I do not see quotes/orders/packing lists in My Account

With My Account we tried to bundle all the information from Kamet you need. Only open orders will be displayed under Open Order in My Account. Shipments and quote information will be visible online up to one year back in time.

I want to change my shipping or billing address

Via My Account you can send us a notification that you wish to update or add an extra address. Our customer support will update your account as soon as possible. Have you ordered something that will be sent to an incorrect address and have you not yet received a shipping confirmation? Pass it on to our customer service, so we can try to adjust the address of the shipment. Do you want to order something right away and you need a new address? Please contact us via +31 (0)85 040 2700 or +31 (0)35 62 82 910 or via our contact forms and we will help you with your request.

How do I use the online webshop tour?

We have a dedicated page for more information about the webshop tour. Please visit this page here; about the webshop tour.